RESUME

Work Experience

Waited customers, crafted and served their treats, input orders, and took payments with the register.
Maintained a clean and in-stock workspace and performed closing shift routines.

Provided excellent customer service and followed all health and safety regulations and Wendy’s policies and procedures.

Received orders in-store and through the drive-thru, providing quick and correct service.

Engaged with customers, making a fantastic shopping experience by inspiring and helping them build perfect outfits using their style.

Performed various tasks including customer service, food and beverage preparation, cash register duties, general housekeeping, and other related functions.

Follow proper health procedures. Checked expiration dates, faced, and inspected all items, and removed all expired items, followed by documenting and discarding.

Maintained a clean, well-organized store while facilitating a safe and secure working and shopping environment.
Provided customer service leadership by greeting and taking care of every customer.
Recruited qualified employees, provided proper training, conducted performance evaluations, and identified counseling for appropriate solutions, including termination. Ensured that the store is appropriately staffed and effectively opened and closed each day
Followed company work guidelines to manage merchandising, including receiving, unpacking, stocking, restocking, rotating merchandise on shelves, building merchandise displays, changing planograms, and seasonal changes.
Maintained accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
Ensured the financial integrity of the store through cashier accountability, authorized and signed for refunds and overrides, counted register drawers, and deposited money at the bank.
Ensured the store was adequately equipped with the necessary tools to perform required tasks.
Completed all paperwork and documentation according to guidelines and deadlines. Including writing the weekly schedule to accommodate the whole staff’s needs, ensure productivity, and prevent call-outs.

Greet and welcome guests with a genuine smile to make a memorable first impression.
Promptly and accurately take guests' food and beverage requests and bring them to them.
Educate myself on the food and drink menu while exercising standards of Responsible Service of Alcohol and being strict and careful of allergies.
Maintain responsibility for personal bank and ensure all financial transactions are accurate.
Efficiently managed assigned table sections using time management and gave unique experiences with each table.
Ensures ongoing guest satisfaction by checking back after food delivery, maintaining drink levels, pre‐bussing as necessary, and responding to guest needs in a timely manner.

Efficiently managed multiple tables, balancing guest satisfaction with prompt service.
Demonstrated in-depth knowledge of menu items, providing recommendations and accommodating dietary restrictions.
Upsold food and beverage options, contributing to increased sales and customer satisfaction.
Maintained cleanliness and organization of dining and bar areas in compliance with health and safety standards.
Collaborated with kitchen staff and team members to ensure seamless service during peak hours.
Crafted and served cocktails, wine, and beer to match guest preferences.
Provided prompt and friendly service while handling multiple drink orders in high-volume situations.
Trained and mentored new employees in company standards, ensuring consistent delivery of high-quality service.
Provided ongoing coaching and performance feedback to enhance team members' skills and confidence.

2019

2023 - Current